Support
How can we help?
Answers about recording, slope colors, the trail network, energy and Apple Health — and a direct line to the people who make Cardio Trails.
Recording & GPS
Do I need an account?
No. Open the app, allow location access, pick an activity type and tap Start recording. Recording, the trail network, energy estimates and Apple Health all work without signing up. An optional account will come with private sharing with friends and family, which is on its way.
Which location permission does the app need?
Allow location access While Using the App and keep Precise Location on. A recording started in the app carries on when you lock the screen or switch apps, so Cardio Trails never needs “Always” access. Outside a recording, it reads your location only while it is on screen.
Will my recording survive if iOS closes the app or the battery dies?
Yes. The recording in progress is saved every few seconds. If iOS, a force-quit or a flat battery interrupts it, Cardio Trails offers it back for saving the next time you open the app.
I stopped too early. Can I carry on?
On the finish screen, tap Resume to continue the same activity instead of saving it. The time you were stopped is never bridged by an invented line on the map.
Which devices and iOS versions are supported?
Cardio Trails runs on iPhone and iPad with iOS 18 or later. Reading heart rate from AirPods Pro during a recording needs iOS 26 or later.
Slope & trail network
How is the slope measured?
As a grade — 100 × rise ÷ run, the number on road signs, not degrees. Each colored stretch is judged over a centered 60-meter window with a robust fit that sets altitude outliers aside, so the same hill reads the same whether you walked or ran it, up or down. Teal is flat, yellow about 5%, orange about 10% and purple 20% or more.
Why are some stretches gray?
Gray means the slope couldn’t be trusted there: the GPS elevation was poor, there was too little route around that point, or the recording had a gap. While you record, the newest few meters also stay gray until there is enough route ahead to judge them.
Why did two nearby paths become one segment?
Recordings that stay within the corridor width are treated as the same trail. Narrow it in Settings → Trail network → Corridor width, or split the segment by hand in edit mode.
Can I fix the trail network by hand?
Yes. On Explore, open the trail-network menu and choose Edit. You can move, add, merge, split, join and delete points and segments, with undo and redo. A double tap on a segment opens its sheet, where you set its soil type, vegetation, difficulty and notes.
Note that Rebuild trail network in Settings starts over from your recordings and drops hand edits.
Energy & Apple Health
How are calories estimated?
Three ways, side by side: from the route (speed, slope, the ground of each segment, your weight that day and your gear), from each heart-rate sensor that read during the outing, and a mix that takes heart rate wherever a sensor read densely and the route elsewhere. Noting a segment’s soil or a watch syncing late updates past estimates.
How do I import workouts from other apps?
Go to Settings → Apple Health integration and choose how many workouts to import. Outdoor workouts of the activity types Cardio Trails records come in with their routes and join your trail network. Importing again refreshes routes and drops workouts that turn out to be indoor.
How do I save my outings to Apple Health?
Turn on Save to Apple Health in Settings → Apple Health integration. Activities are saved as workouts with their GPS routes and active energy, and saved again when the estimate changes. If routes don’t appear, tap Update Health permissions.
Which heart-rate sensors can I use?
AirPods Pro: on iOS 26 and later, turn on Read AirPods Pro while recording in Settings → Body and gear. They give live estimates while you record. Apple Watch and any other wearable that saves heart rate to Apple Health also work: their readings reach Cardio Trails through Apple Health, so the heart-rate estimate comes at the end of the activity — and is updated if the device syncs later.
Privacy
Where are my recordings stored?
On your iPhone. If you use iCloud, they are also saved to your iCloud account and available on your other devices; and they are saved to Apple Health if you turn on the Apple Health integration. Your GPS location, heart rate and recordings are not shared with us or anyone else, unless you explicitly share them with friends or family (coming soon). Read the privacy policy for the details.
Do you collect anything at all?
Only anonymous usage statistics that help us improve the app — which screens and features are used, and where errors happen. Never your GPS location, routes, place names or health data. The privacy policy lists exactly what is sent.
Contact
Still stuck? Write to us.
We read every message, bug reports and ideas alike, and reply as soon as we can.
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Tell us your setupYour iPhone model, iOS version and app version help us reproduce problems.
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For a bug, walk us through itWhat you did, what you expected, and what happened instead.
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Keep it to what’s neededPlease don’t send health data or exact home locations. We’ll ask if we need a route to look into a problem.
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